ConceptA tool I would build. Not client work.
Internal knowledge assistant
The same six questions reach the same two people every week. The answer is written down somewhere, in a version nobody is sure is the latest.
Concept
Not client work- What this is
- A tool I would build, drawn to show the idea. Nobody has bought it, and every name and number on these screens is invented.
- For
- A firm of 20 to 200 people whose answers live in two people’s heads and four tools.
- The money
- No figure of mine. Atlassian’s own 2025 survey says teams lose a quarter of their time searching for answers (Atlassian, 2025 (opens in a new tab)). It sells tools for that, so read it as a direction, not a rate.
- Belongs to
- Internal tools
- Drawn
- 11 Nov 2026 · sheet 2 of 6
Live demo
Ask once. See where the answer came from.
Ask about clients, contracts, templates or the way we do things
Answer
Waiting for a questionCheck the source before you act on an answer. Wrong or out of date? Say so and the owner of the source hears about it.
Concept
Ask
One question, the answer written in with its sources, and the paragraph each one came from lit up beside it.
The other screens
What it reads, what it could not answer, who sees what.
- Demo StudioAskHistoryKept by the studioSources3Gaps7AccessNoor JansenAccount leadDocuments it can read2,771across 3 toolsQuestions this week164from 31 peopleAnswered with a source14915 went to a personConnected toolsRead only
Tool Reads Leaves out Last sync Google DriveLegal templates, Finance, Delivery · 2,418 files Docs, Sheets, PDFs Anything in “Private” folders 4 min ago NotionHandbook, Finance FAQ, Delivery · 312 pages Pages and their comments Personal workspaces 6 min ago SlackPublic channels only · 41 channels Messages and threads Direct messages, private channels 2 min ago HR systemNot connected · None Nothing Salaries, reviews, sick leave Off on purpose It reads and never writes back. The HR system stays off: an assistant that answers everyone should not hold what only HR may see.
Asked this weekQuestion Asked Answered from Result What is our notice period for a retainer client? 14× Retainer agreement v4 Answered Where is the latest proposal template? 11× Drive › Sales templates Answered How do I book a freelancer for a project? 9× Handbook › Freelancers Answered Who approves travel over €2,000? 3× Two sources disagree Went to Sanne Concept
Sources
The three tools it reads, what it leaves out on purpose, and when each last synced.
1 / 3 - Demo StudioAskHistoryKept by the studioSources3Gaps7AccessNoor JansenAccount lead
Question Asked Owner State Who approves travel over €2,000?Last asked Today, 10:42 3× Sanne Willems Asked owner Do we charge for a second round of logo changes?Last asked Yesterday 5× Tom Peeters No source Which clients are still on the old retainer?Last asked Mon 9 Nov 2× Finance Restricted Can freelancers use the studio’s Figma seats?Last asked Fri 6 Nov 4× Lotte Maes No source What do we say when a client asks for the source files?Last asked Thu 5 Nov 6× Tom Peeters Draft written Is there a template for a case study release?Last asked Wed 4 Nov 2× Noor Jansen Answered How many days of remote work a week are fine?Last asked Mon 2 Nov 7× Partners Two sources disagree Closed this month3 of 23Question Written by Answered since Can we show client logos on our website?Now in Handbook › Portfolio Noor Jansen 4× Where is the licence for the brand font?Now in Drive › Legal templates Tom Peeters 3× Who signs off a freelancer invoice?Now in Finance FAQ Lotte Maes 2× Travel over €2,000Sent to Sanne today- Asked three times this weekNoor, Tom, and one person in Delivery
- Two sources disagreeThe policy says €2,000; #finance says €1,500
- Sanne has both sourcesWhen she updates the policy, the gap closes
Concept
Gaps
Questions it could not answer from a source, with who owns each answer. This is the list that makes the handbook better.
2 / 3 - Demo StudioAskHistoryKept by the studioSources3Gaps7AccessNoor JansenAccount leadWho can open whatCopied from each tool, 4 min ago
Folder Partners Account leads Delivery Finance Freelancers HandbookNotion Legal templatesDrive · · · DeliveryDrive · FinanceDrive and Notion · · · #financeSlack · Client foldersDrive · · Preview as a freelancerOne question, asked as them- Question
What day rate is in the Bakkerij Voorbeeld contract?
- Answer
I found nothing you can open about this. Noor Jansen can help.
- Read from
Handbook, Delivery
- Not read
Client folders, Legal templates, Finance, #finance
The answer says it found nothing you can open, not that nothing exists.
Concept
Access
Who can open which folder, copied from the tools themselves. It never answers from a page you could not open.
3 / 3
What it would be worth
Fewer taps on the same two shoulders.
The time the same questions take, given back to the two people who answer them. And a list of what your handbook is missing, which is worth more than it sounds.
62%
of the people Microsoft surveyed said they struggle with too much time spent searching for information at work.
Source: Microsoft Work Trend Index (opens in a new tab), 2023. A survey of 31,000 people in 31 countries. A survey of how people feel, by a company that sells an assistant. It is not a measured saving and not a result of mine.
Count one week of the questions that reach your two busiest people. That number, not a survey, says whether this is worth building.
What you can buy today
- Dust (opens in a new tab)€24 to €30 per user a month
- Notion Business (opens in a new tab)€19.50 per member a month, with its AI
List prices as each vendor’s own page showed them on 11 Nov 2026. Both are good if your knowledge already lives in one place. A custom build is the better buy when it lives in four tools with their own permissions, and you want the answers to respect them.
What the same questions cost, in euros
Type your numbers and the sum appears here.
46 working weeks. This is the time the answers take, not what an assistant would save: some questions need a person, and the gaps list is how you find out which. Your numbers stay in this tab.
Where the line is
It quotes. It does not guess.
What it does
- Answers from your own documents, and ties every sentence to the paragraph it came from.
- Answers each person only from what they could open themselves, copied from the tools every sync.
- Says when two sources disagree, and names the person who owns the answer.
- Keeps a list of what it could not answer, so the handbook gets better where it is thin.
What it never does
- Make up an answer when it finds no source. It says it found nothing.
- Show a paragraph from a folder you cannot open, or say that one exists.
- Read direct messages, private channels or the HR system.
- Send a message to anyone without a person pressing the button.
Every answer is marked as written by AI, and each person can see the sources before acting on it. The documents stay where they are; it keeps an index, and the index is deleted when a document is.
Want this for real?
I would start with a week on your real sources: which tools, which permissions, and the twenty questions that reach the same people. Then a fixed price.
I would scope it as an internal tool: from €18k, usually 3–5 weeks, at a fixed price.